Refund & Cancellation
Your satisfaction is our priority
Last Updated: October 10, 2025
Roy Traders is committed to providing excellent service and ensuring customer satisfaction. This Refund and Cancellation Policy outlines the terms and conditions for refunds and cancellations related to payments made through our online payment gateway at roytraders.in.
We understand that sometimes errors occur, and we are here to help resolve them promptly and fairly. Please read this policy carefully to understand your rights and our procedures.
For any cancellations, changes, or modifications to your bill, please contact us directly. Our support team will assist you with any billing adjustments or queries you may have.
Roy Traders provides refunds under the following circumstances:
If you have been charged multiple times for the same transaction, you are eligible for a full refund of the duplicate amount(s).
If your payment was deducted from your account but the transaction failed or was not completed successfully.
If you were charged an incorrect amount due to a technical or billing error on our end.
If you notice an unauthorized or fraudulent transaction on your account, please report it immediately.
A duplicate payment occurs when you are charged more than once for the same bill or transaction. This can happen due to technical glitches, network issues, or accidental multiple submissions.
Our system automatically identifies duplicate transactions and flags them for review.
You will receive a 100% refund of the duplicate amount charged to your account.
Duplicate payment refunds are processed on a priority basis to minimize inconvenience.
Refunds are credited back to the same payment method used for the original transaction.
If your payment was deducted but the transaction failed, we will process a refund automatically. Here's what happens:
We monitor all failed transactions in real-time
Automatic refund initiation within 24-48 hours
Email notification about the refund status
Full amount credited back to your account
Our refund process is designed to be simple, transparent, and efficient. Here's how it works:
Submit a refund request through our contact form or email with your transaction details.
Our team verifies the transaction details and validates the refund request (typically within 1-2 business days).
Once approved, the refund is initiated through our payment gateway (PhonePe).
You will receive a confirmation email with the refund reference number and expected credit date.
The refunded amount is credited to your original payment method as per the timeline below.
The time it takes for a refund to reflect in your account depends on your payment method:
| Payment Method | Refund Timeline | Details |
|---|---|---|
| Credit Card | 5-7 Business Days | May vary based on card issuer |
| Debit Card | 7-10 Business Days | Longer processing by banks |
| Net Banking | 3-5 Business Days | Direct bank transfer |
| UPI | 1-3 Business Days | Fastest refund method |
| Mobile Wallets | 2-5 Business Days | PhonePe, Google Pay, Paytm |
Note: The timelines mentioned above are approximate and may vary depending on your bank's processing time, holidays, and weekends. Business days exclude Saturdays, Sundays, and public holidays.
For any cancellations, changes, or modifications to your bill amount or details, please contact our support team directly. We do not process cancellations through automated systems.
Contact Us for CancellationsIf you need to adjust the amount of a bill before or after payment.
If there are errors in the bill details (name, address, service description, etc.).
If you wish to cancel a bill entirely (subject to verification and approval).
If you believe you were charged incorrectly or have questions about a charge.
Successful Transactions: Once a payment is successfully processed and the bill is settled, refunds cannot be issued unless there is a billing error or duplicate payment.
Services Already Rendered: If the service or goods have been delivered or completed, refunds are generally not applicable.
Customer-Initiated Errors: Payments made to wrong bill numbers or incorrect amounts due to customer error (subject to verification and approval on a case-by-case basis).
Change of Mind: Refunds will not be granted simply because you changed your mind after completing a successful transaction.
Expired Refund Requests: Refund requests made after 30 days from the date of transaction may not be entertained.
For any exceptional circumstances or special cases, please contact our support team. We will review your case individually and work towards a fair resolution.
Follow these simple steps to request a refund:
Send an email to:
refunds@roytraders.in
or
support@roytraders.in
Visit our contact page and fill out the form with your refund request details.
Go to Contact PageTip: Attach a screenshot of your payment confirmation or transaction receipt to expedite the verification process.
If you have any questions about this Refund and Cancellation Policy, or need assistance with a refund or cancellation, please don't hesitate to contact us:
Our support team is available Monday to Saturday, 9:00 AM to 6:00 PM IST.
We aim to respond to all refund requests within 1-2 business days.
At Roy Traders, we are committed to providing transparent and fair refund and cancellation processes. We understand that errors can happen, and we're here to resolve them promptly. If you have any concerns or questions about our policy, please don't hesitate to reach out to us.