Excellence in Service, Trust in Delivery
Professional terms governing our construction, labour supply, billing, and catering services
Welcome to Roy Traders. These Terms and Conditions ("Terms") govern your engagement with our comprehensive services including construction services, labour supply, billing solutions, and contract catering & lodging. By utilizing our services, you acknowledge and agree to be bound by these terms.
Roy Traders is committed to delivering exceptional quality services with complete transparency, professionalism, and regulatory compliance. These terms establish clear guidelines for our business relationship and protect the interests of all parties involved.
All services are provided in accordance with applicable laws, industry standards, and regulatory requirements including EPFO, ESIC, GST, and FSSAI compliance.
Comprehensive terms and conditions for each of our specialized service categories
All construction projects require comprehensive scope documentation, technical specifications, and mutually agreed timelines. Any modifications to the original scope will be documented through formal change orders and may impact pricing and delivery schedules.
We maintain strict adherence to industry-standard quality controls, building codes, and engineering specifications. Warranties are provided as per project requirements with clearly defined coverage periods and maintenance responsibilities.
All construction activities strictly follow safety regulations, environmental guidelines, and local building codes. Client premises must provide safe working conditions and necessary permits. We maintain comprehensive insurance coverage for all construction activities.
Payments follow milestone-based structure with advance requirements as per project agreement. Progress payments are linked to completion stages with final payment due upon project completion, quality approval, and handover documentation.
All materials and equipment used meet specified quality standards with proper certifications. Material procurement follows transparent processes with quality assurance checks and proper documentation for traceability.
Project timelines may be extended due to unforeseen circumstances including weather conditions, regulatory delays, or force majeure events. Such delays will be communicated promptly with revised schedules and impact assessments.
All supplied workers undergo thorough verification including skill assessment, background checks, and certification validation. Workers possess necessary qualifications, experience, and safety training for their designated roles.
Complete compliance with labor laws including EPFO registration, ESIC coverage, and contract labor regulations. Comprehensive documentation maintained for all workers including identity verification, skill certificates, and employment records.
Systematic attendance tracking, performance monitoring, and productivity assessment. Regular supervision and quality control measures ensure consistent work standards. Replacement workers provided promptly when required.
Timely salary processing, statutory deductions, and benefit administration. Comprehensive insurance coverage, provident fund contributions, and medical benefits as per applicable labor laws and regulations.
Mandatory safety training programs, regular safety briefings, and provision of necessary safety equipment. Strict adherence to workplace safety protocols and emergency response procedures.
24/7 support for workforce coordination, issue resolution, and emergency situations. Regular communication with clients regarding workforce performance, requirements, and any operational adjustments needed.
All billing is generated with precise measurements, accurate rates, and transparent pricing structures. Detailed breakdowns provided for all charges including materials, labor, overheads, and applicable taxes with clear itemization.
Complete GST compliance with proper tax invoices, input tax credit documentation, and regulatory filings. All transactions processed through registered GST system with appropriate tax classifications and rates.
Secure online payment processing through encrypted systems with multiple payment options including bank transfers, digital wallets, and credit/debit cards. All financial transactions protected by industry-standard security protocols.
Comprehensive digital record maintenance with easy access to invoices, payment receipts, and transaction history. Cloud-based storage ensures data security and accessibility for audit and reference purposes.
Prompt resolution of billing disputes through structured communication channels. Clear escalation process with dedicated support team for query resolution and billing clarifications within specified timeframes.
Flexible payment terms with clearly defined due dates, late payment charges, and advance payment discounts where applicable. Regular billing cycles with automated reminders and payment confirmations.
Strict adherence to FSSAI guidelines and food safety protocols. Regular health checks for kitchen staff, quality ingredient sourcing, proper food storage, and hygienic preparation methods with temperature control and contamination prevention measures.
Customizable menu planning with nutritional balance and variety. Special dietary requirements including vegetarian, vegan, and medical dietary restrictions accommodated with advance notice and proper meal planning coordination.
Punctual meal service with consistent timing, proper serving equipment, and trained serving staff. Quality control measures ensure food temperature, presentation standards, and portion consistency for all catering contracts.
Clean, safe, and comfortable accommodation facilities with proper ventilation, sanitation, and security arrangements. Regular maintenance, housekeeping services, and facility upgrades to ensure habitability standards.
Minimum contract periods with clearly defined service levels, pricing structures, and renewal terms. Cancellation requires advance notice as per contract terms with proper transition arrangements for ongoing services.
Comprehensive health and safety measures including first aid facilities, emergency response procedures, and regular health monitoring. Compliance with occupational health standards and accommodation safety regulations.
By engaging Roy Traders' services, clients acknowledge acceptance of these terms and conditions. All service agreements are subject to these terms unless specifically modified in writing. Any modifications must be agreed upon by both parties and documented appropriately.
Roy Traders maintains comprehensive insurance coverage for all operations including public liability, professional indemnity, and worker compensation. Our liability is limited to the scope of services provided and applicable insurance coverage. Clients are responsible for providing safe working conditions and necessary access permissions.
Service cancellations require written notice as per specific service agreements. Cancellation charges may apply based on project stage, resources committed, and advance bookings. Early termination of ongoing contracts subject to penalty clauses and settlement of outstanding obligations.
Any disputes arising from service delivery will be resolved through structured negotiation and mediation processes. Legal jurisdiction for dispute resolution shall be the courts of West Bengal, India. We encourage amicable resolution through direct communication before pursuing legal remedies.
All client information and project details are treated with strict confidentiality. We maintain data protection protocols and do not share client information with third parties without explicit consent. Digital records are secured with appropriate encryption and access controls.
Roy Traders reserves the right to modify these terms and conditions with reasonable notice to clients. Updated terms will be published on our website and communicated to existing clients. Continued use of our services after term modifications constitutes acceptance of updated terms.
If you have any questions about these terms and conditions, please don't hesitate to contact us