Privacy Policy
Your privacy and data security are our top priorities
Last Updated: October 10, 2025
Roy Traders ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website roytraders.in and use our services, including our online payment gateway.
This Privacy Policy is designed to comply with the Digital Personal Data Protection Act, 2023 (DPDP Act) and other applicable data protection laws in India. By accessing or using our services, you agree to the collection and use of information in accordance with this policy.
We collect personal information that you voluntarily provide to us when you:
Personal information may include:
When you visit our website, we automatically collect certain information:
Payment card information is processed securely through our payment gateway partner (PhonePe). We do not store complete credit/debit card numbers on our servers. Only encrypted tokens and transaction references are retained for record-keeping purposes.
We use the collected information for the following purposes:
Under the DPDP Act 2023, we process your personal data based on the following legal grounds:
You have given us clear and informed consent to process your personal information for specific purposes.
Processing is necessary to fulfill our contractual obligations to you, such as processing payments.
We are required to process your data to comply with Indian laws and regulations.
Processing is necessary for our legitimate business interests, such as fraud prevention and service improvement.
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
We share information with trusted third-party service providers who assist us in operating our website, conducting business, or servicing you. This includes:
We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., courts, government agencies, law enforcement).
We may share information to protect the rights, property, or safety of Roy Traders, our users, or others, including fraud prevention and enforcing our terms of service.
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, subject to the same privacy protections.
Roy Traders uses PhonePe as our payment gateway partner to process online payments securely. When you make a payment:
PhonePe's privacy policy applies to information collected and processed by them. We recommend reviewing their privacy policy for more details.
We implement appropriate technical and organizational security measures to protect your personal information:
Important: While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
Retained for the duration of your account and up to 7 years after account closure for legal and audit purposes.
Retained for a minimum of 7 years as required by Indian financial regulations.
Retained until you withdraw consent or for 2 years from your last interaction with us.
Retained for 3 years after resolution.
As a data principal under the Digital Personal Data Protection Act, 2023, you have the following rights:
You have the right to obtain a summary of personal data being processed about you and how it is being processed.
You have the right to correct, complete, update, or erase your personal data.
You have the right to request deletion of your personal data when it is no longer necessary for the purpose it was collected.
You have the right to withdraw your consent at any time, which will not affect the lawfulness of processing before withdrawal.
You have the right to file a complaint with the Data Protection Board of India if you believe your rights have been violated.
You have the right to nominate another individual to exercise your rights in the event of your death or incapacity.
To exercise any of these rights, please contact us at:
Email: privacy@roytraders.in
We will respond to your request within 30 days as required by law.
Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic.
Cookies are small text files stored on your device when you visit our website. They help us remember your preferences and improve your experience.
Essential Cookies
Required for basic website functionality and security.
Performance Cookies
Help us understand how visitors interact with our website.
Functional Cookies
Remember your preferences and settings.
You can control cookies through your browser settings. However, disabling cookies may affect website functionality.
Our website may contain links to third-party websites or integrate third-party services. We are not responsible for the privacy practices of these external sites.
For secure payment processing
For website hosting services
For website traffic analysis and performance monitoring
We recommend reviewing the privacy policies of any third-party services you interact with through our website.
Our services are not intended for children under the age of 18.
We do not knowingly collect personal information from children under 18. In compliance with the DPDP Act 2023, if we process any data related to children, we will:
If you believe we have inadvertently collected information from a child under 18 without proper consent, please contact us immediately, and we will take steps to delete such information.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes:
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Company Name: Roy Traders
Website: www.roytraders.in
Email: privacy@roytraders.in
Support: support@roytraders.in
For matters specifically related to data protection and privacy compliance under the DPDP Act 2023, you may contact our Data Protection Officer at dpo@roytraders.in
If you are not satisfied with our response to your privacy concerns, you have the right to lodge a complaint with the Data Protection Board of India. Visit www.meity.gov.in for more information.
We are committed to protecting your privacy and maintaining the highest standards of data security. Your trust is important to us, and we continuously work to ensure your personal information is handled responsibly and in compliance with all applicable laws.